À la Carte Customer Service

for Process Analytics:

We look after your measuring instrument individually and with professionalism.

The Premium Service from Knick is a package of services individually tailored to your exact needs for the professional care, inspection and functional testing of your measuring instruments.

Based on specific service modules that we have developed over many years of successful product care, we define together with you the service package that best suits your company. You only choose the services that you really need because the Knick Premium Service is based on clear, simple terms and conditions.

The Advantages:

  • Exact definition of the support you want
  • Safe and smooth operation
  • Increased system availability
  • Prevention rather than instrument failure
  • Training courses for products and applications
  • Rapid response in emergencies
  • Loaners in the event of long-term repairs
  • Knowledge sharing through contacts with our technicians

The Service Portfolio:

  • Functional testing and inspection
  • Telephone support: Mo–Fr, 8 AM–5 PM
  • Guaranteed response time within one working day
  • Continuous software updates
  • Warranty: up to 7 years for analysis instruments
  • Installation Qualification (IQ)
  • Operational Qualification (OQ)
    for verification of measuring pointsn
  • Practical and theoretical training