If a product from Knick is no longer working as you should expect, our highly qualified technicians are there to help. Whether a measuring instrument, sensor or interface component, a small miscue or complex damage, our experts with proven know-how can resolve the problem as quickly as possible. If you need, we can make a loaner available to you during the repair. And when you want to renew your quality certificates, this team is the right contact.
It works like this (applies only within Germany!)*:
For processing a repair or complaint, please use our free Service Hotline at +49 30 80191-274 and request a return material authorization number (RMA).
You are also welcome to use the contact form.
Our repair team will give you the RMA number.
Please write the RMA number on your delivery note, make sure that the product is cleaned and securely packed for transport, and enclose a completed Declaration of Contamination (EN) | (Déclaration de contamination (FR) | Declaração de Contaminação (pt_BR) | 这是封闭产品暴露于化学品中潜在危害的声
Please send the product to the following address:
Knick Elektronische Messgeräte GmbH & Co. KG
* For all other countries:
Please contact one of our local partners. You will find contact details on our website under Contact / Sales.
If your country is not included in our list, please contact our team in Berlin.